A District Court judge in Ohio has denied a defendant’s motion to dismiss after it was sued for allegedly violating the Fair Debt Collection Practices Act by accidentally attaching a…
Autoscribe’s Laurie Nelson, Chief Compliance Officer and General Counsel, has been honored with a 2019 Women, Influence, & Power in Law Award (formerly known as the National Women in Law…
As we all know, there is a significant shift in today’s consumers’ preferred method of communication. Most consumers would rather avoid the direct dialogue with a live agent call, and the idea of any mail that is not email seems ancient. As collections firms derive methods and develop strategies to accommodate this shift, the benefit that have resulted from this change should not be overlooked.
As a company, you have to make sure that you are using customer information in a way that guarantees, to the best of your ability, that the data won’t fall into the wrong hands. The Payment Card Industry Data Security Standard (PCI DSS) sets standards to prevent such vulnerabilities.
Topics: Payments Compliance
When you offer electronic payment services and online bill pay services, you need to make sure your operations meet the highest standards of information security. Adhering to all industry standards will help you serve your customers best while avoiding the often high costs of non-compliance.
When you have a business that accepts orders, manages payments, or is involved with money, you are going to have customers who need to call in. Thanks to modern technology, you can also opt to implement an Interactive Voice Response (IVR) system to handle customer calls.