Service Availability & Maintenance Notice

FunctionDescriptionScheduled Time (EST)
DayStartEnd
Service AvailabilityHours during which gateway services are available to subscribers.24 x 7 x 365
Scheduled Maintenance WindowHours during which PaymentVision conducts scheduled maintenance.Wed2 AM5 AM
Planned Maintenance Not within Weekly Maintenance WindowHours during which PaymentVision conducts maintenance which cannot be delayed until the next scheduled maintenance window.  Clients will be notified in advance of any anticipated service interruption.As neededAs neededAs needed
Emergency MaintenanceHours during which PaymentVision conducts unplanned/unscheduled maintenance.As necessary