Collect Payments with an Automated Phone Payment System 24/7
PayIVR provides payment processing during and after business hours, 7 days a week, 24 hours a day. Customers can quickly make one-time or recurring payments over the phone using credit card, debit card, or ACH. The IVR payment system can be custom branded and voice prompts customized for your industry needs.
What is an IVR Payment?
IVR stands for interactive voice recognition. PayIVR is an IVR payment system that uses custom voice prompts to direct customers to account information, balances, or make payments. Customers respond to the IVR system by voice or DTMF tones that are recognized. Customer information and payments are processed securely and sent to an administrative hub. The payment channel portal allows customer payments to be viewed in real-time.
Reduce Overhead Costs
IVR payment processing alleviates the overhead costs associated with additional call center agents to answer phone calls. Using our IVR system doesn’t require additional employees for increased calls. During periods of higher call volumes, PayIVR can allow customers to easily get through to pay bills.
Improve Bill Collections
Customers no longer have to wait for a live agent, which allows for faster bill collection. IVR payment processing allows customers to check their bill and make payments when it's convenient for them. The IVR payment system provides a customized experience to meet your customer’s needs. Custom voice prompts combined with multi-lingual (optimized for Spanish speaking) provides customers a payment solution that they control.
Use custom voice prompts & multi-lingual options to guide callers through your payment steps, and easily funnel payment calls through your phone tree.
Eliminate Misapplied Payments
Data exchange ensures payments are posted to valid accounts only.
Quick & Efficient
On and off the phone in under 5 minutes using our automated phone systems, your customers will happily trade an uncomfortable call with a collector to pick up the phone and self-cure.
Real-Time Payment Notification
Phone transaction information posts to your system immediately and automatically.
Secure and Compliant
Payments are tokenized and processed safely through our certified PCI-DSS Level 1 compliant systems.
PayIVR is an automated payment system to benefit your customers with a convenient and accessible way to pay over the phone. Our IVR system allows customers to make payments anytime without needing to speak to (or wait on hold for) a live representative. Your business can also realize various efficiency boosts from IVR bill payments through benefits such as:
Reduced Overhead - IVR makes quick work of routine payments while efficiently funneling callers with specific needs to your call center agents.
Fast setup with hands-on support – A dedicated quality services representative manages your implementation in under 30 days from start to finish.
Scalable – increase the number of calls (and payments) you take without needing to hire and train new personnel
Customer Convenience - Customers can make payments without the wait.
How PayIVR Works
Customers call into the IVR system to check account information and complete payments. After customers choose from the self-service payment options you want to offer, transactions are processed by PaymentVision in our Level-1 PCI Certified IVR phone system. From there, you can simply collect your funds or access the administrative hub to review data and activity across your other payment channels.
Customer Calls to Make a Payment
Customers call into an interactive voice response system (IVR) to get account information and complete payments.
IVR Presents Self-Service Payment Options
Information is entered securely into a custom branded online portal that matches your business branding and style guide.
PaymentVision Securely Processes Transaction
One-time and recurring credit card, debit card, or electronic check payments are processed securely in a Level-1 PCI Certified IVR phone system.
Collect Funds & Get Real-Time Payment Details
Collect your payments and use our online administrative hub to get a centralized view of activity across all your payment channels.