IVR Bill Payments

Automated interactive voice response payment system.

Schedule Demo

Collect Payments 24/7 Without an Agent

Customizable Experience

Use custom voice prompts & multi-lingual options to guide callers through your payment steps, and easily funnel payment calls through your phone tree.

Eliminate Misapplied Payments

Data exchange ensures payments are posted to valid accounts only.

Quick & Efficient

On and off the phone in under 5 minutes using our automated phone systems, your customers will happily trade an uncomfortable call with a collector to pick up the phone and self-cure.

Real-Time Payment Notification

Phone transaction information posts to your system immediately and automatically.

Secure and Compliant

Payments are tokenized and processed safely through our certified PCI-DSS Level 1 compliant systems.

Learn More

The Benefits of IVR for Payments

Our IVR bill payment solution benefits your customers by providing them with a convenient and accessible way to pay over the phone without needing to speak to (or wait on hold for) a live representative. Your business can also realize various efficiency boosts from IVR bill payments through benefits such as:

  • Reduced Overhead - IVR makes quick work of routine payments while efficiently funneling callers with specific needs to your call center agents.
  • Fast setup with hands-on support – A dedicated quality services representative manages your implementation in under 30 days from start to finish.
  • Scalable – increase the number of calls (and payments) you take without needing to hire and train new personnel

How It Works

Customers call into the IVR system to check account information and complete payments. After customers choose from the self-service payment options you want to offer, transactions are processed by PaymentVision in our Level-1 PCI Certified IVR phone system. From there, you can simply collect your funds or access the administrative hub to review data and activity across your other payment channels.

1

Customer Calls to Make a Payment


Customers call into an interactive voice response system (IVR) to get account information and complete payments.

2

IVR Presents Self-Service Payment Options


Information is entered securely into a custom branded online portal that matches your business branding and style guide.

3

PaymentVision Securely Processes Transaction


One-time and recurring credit card, debit card, or electronic check payments are processed securely in a Level-1 PCI Certified IVR phone system.

4

Collect Funds & Get Real-Time Payment Details


Collect your payments and use our online administrative hub to get a centralized view of activity across all your payment channels.

Request a demo with one of our payment experts to create better payment experiences for your business.

  • This field is for validation purposes and should be left unchanged.