Driving Electronic Bill Pay Adoption Through Multi-Lingual Solutions
For many businesses, the process of billing and accepting payments has not changed much over the decades. Many still rely on paper-based methods of account settlement, choosing to invest in improving other areas of operations before taking a second look at the ways money comes into the business. As technology becomes more pervasive throughout the consumer and industrial economies, there is greater pressure to adopt digital solutions for product and service payments. This technology offers greater efficiency and a new opportunity to connect with an underserved segment of the market: those who prefer multi-lingual solutions.
There are many reasons for the slow movement toward mobile, online and interactive voice response (IVR) methods of account settlement, but it is to the benefit of businesses to make this transition. Fortunately, the solutions offered to companies have evolved to become more user-friendly, economical and seamless for both customers and companies. With multi-lingual solutions, companies can also attract the more than 20 percent of the U.S. population that does not speak English at home, but actively participates in the U.S. economy.
PaymentVision, a division of Autoscribe Corporation, is an industry-leading financial technology firm that offers a PCI-certified payment gateway that helps businesses accept electronic payments via their own call center, automated phone systems, web, or integrated software payment API. Recently named a top electronic payment solution by Collection Advisor Magazine, PaymentVision has thousands of customers and processes more than $2 billion in transactions annually. PaymentVision clients span several industries and include some of the largest collections, finance, municipalities, utilities, and healthcare companies in the nation.