Reduce overhead costs and provide customer convenience with IVR payment processing.
IVR stands for interactive voice recognition and means you can use your voice or touch-tone keypads to get automatic help over the phone. An IVR payment system is a special kind of IVR that lets you check your account balance or make payments using your phone.
Our PayIVR payment solution benefits your customers by providing them with a convenient and accessible way to pay over the phone without needing to speak to (or wait on hold for) a live representative. With custom voice prompts a multi-lingual options and call flows, our IVR can be tailored to guide callers through your payment steps.
Using our IVR phone system for payment processing saves overhead costs and eliminates the need for additional call center agents. Customers can easily make payments 24/7 without having to wait for traditional business hours and can choose to speak with existing staff if needed. By reducing customer hold times, our IVR system improves customer experience and increases bill collection.
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