PayWeb360 v.1.15 is now available in production. The purpose of this release is to introduce 2 new features (Approved Payment Options, Agent Configuration), 2 enhancements (Add Cash Payment Method, Scan Barcode), 2 new configuration options (Re-authentication, Allow Payments to Exceed Balance) 1 change (Agent Payment Channel) and 2 fixes (Payment Sub-text, Employee Number Posting).
Approved Payment Options
Approved Payment Options was a feature within our PayWeb 2 product that enabled clients to dictate, at the customer account level, whether the recurring payment option was presented. We are adding it to PayWeb360 as part of this release. As with PayWeb2, the feature is dependent on the inclusion of an Approved Payment Options field within client reference data. When the Approved Payment Options field includes “payment plan”, the Set Automatic Payments panel is presented as reflected within the screen shot below; otherwise, it is hidden.
Agent Configuration is a new feature that enables agents to have a different configuration than customers when accessing PayWeb360 via single sign-on from another application.
Add Cash Payment Method
Add Cash Payment Method is an existing screen that enables a customer to choose where they would like to go to make a cash payment and whether they would like the barcode emailed. As part of this release, we are changing the instructions to better reflect the in store experience.
Scan Barcode is an existing screen that enables a customer to view and print a barcode. As part of this release, we are changing the instructions to better reflect the in store experience.
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Re-authentication is a part of the existing Payment Authorization process that requires the user to re-authenticate themselves. As part of this release, we are adding a configuration option to disable it. One of the expected use cases is an agent-assisted payment, where re-authentication serves as an unnecessary point of friction.
Allow Payments to Exceed Balance
Allow Payments to Exceed Balance is a new configuration option that, when enabled, allows a payment to exceed the balance on an account. One of the expected use cases is an agent-assisted loan payoff that includes interest not reflected within the balance.
Agent Payment Channel
Prior to this release, customer and agent-assisted transactions were associated with the same payment channel (Web Payment) when entered via PayWeb360. Now, as part of this release, PayWeb360 transactions will be associated with the Call Center Payment payment channel when entered via a call center agent to better differentiate them from customer transactions.
Payment Sub-text is an existing field within the Make Payment page. It is used to present a current payment amount and any other balance due, where appropriate. Prior to this release, the payment sub-text was presented with an empty amount due when it was expected to be hidden in cases where a user returned to the Make Payment page after visiting the Dashboard. This has been fixed as part of this release.
Employee Number Posting
Employee Number Posting is an existing feature that enables an employee number to be associated with an agent-assisted payment when it is posted. Prior to this release, additional data was being appended to the employee number which caused it to be unrecognized when posting payments. This has been corrected as part of this release.